First published Wednesday 09th October 2013 9:39am
Last updated Thursday 30th January 2014 2:14pm
 

University of Waikato users may be having issues logging in at present. This will affect all users on campus and users logging in with @waikato.ac.nz credentials.

First published Monday 30th September 2013 11:52am
Last updated Monday 30th September 2013 11:52am
 

University of Waikato users may be unable to log in using @waikato.ac.nz accounts. All other accounts are working, and the University is working to resolve the issue now.

First published Saturday 26th May 2012 6:32pm
Last updated Saturday 26th May 2012 9:02pm
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Over the past few days, a small number of users have experienced issues topping up their Lightwire Prepay account online with a credit card. We are currently working with our payment processing provider to resolve this issue as soon as possible.

Most credit card payments are being processed correctly.

If you see a Lightwire page informing you that your "Transaction Failed" after topping up your account with a credit card, please, do not try again.

Instead, please call our helpdesk on 0800 12 13 14 and we will ensure that your topup is processed or issue a refund to your credit card.

We apologise for the inconvenience and we are working hard to resolve this issue as soon as possible.

More details are available for this article>>
First published Thursday 23rd February 2012 2:23pm
Last updated Thursday 23rd February 2012 2:23pm
 

Welcome to 2012!

This year, we're changing the way University of Waikato students log in to Lightwire. Previously, students had to create a separate Lightwire account and link it to their UoW username. As of today, University of Waikato users can simply log in to Lightwire directly with their University of Waikato username and password.

New users don't have to do anything to get set up. Just log in either on your personal device, on a lab computer, or through the "Manage My Account" page with your University of Waikato username and password. Your Lightwire account will be created automatically and if you're eligible for the free 1.5GB student quota it will be applied straight away.

Your Lightwire password will stay in sync with your University of Waikato password, so whenever you change your password at Uni, it will change for Lightwire too.

Existing students may find their passwords have changed to their University of Waikato password. Students who had linked their accounts to their personal Lightwire account should be able to continue to use their personal or their UoW account, but they will be treated as the same account. Some accounts with links may have had their link removed if there was another account existing with the same name.

If you're having issues logging in, please call our helpdesk on 0800 12 13 14 and we'll get you sorted out.

First published Tuesday 17th January 2012 10:11am
Last updated Tuesday 17th January 2012 10:11am
 

Some users are currently experiencing problems logging into Lightwire. We are working on diagnosing the issue and will update this post when we know more.

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